Troubleshooting Google Drive - Digital Literacy Dover

Monday, 3 December 2012

Troubleshooting Google Drive

Google Drive is currently being used very heavily in parts of the school and is a very good option for sharing files between teachers and students and vice versa. Everything however relies on the magic black triangle to keep synchronising the files back and forth across the internet. Once this triangle disappears from the status bar you are in trouble :)


Firstly reopen the Google Drive application from Spotlight, then wait for the status bar to change to spinning black. You can also check the the little green arrows are appearing within your Google Drive folder within Finder.

Secondly, you might be best reinstalling the Google Drive app. Click here to download. This seems to fix most problems and ensures that the app always runs in the top status bar. Watch the following tutorial which explains how to update your app.
  1. Quick the Google Drive app by clicking on the icon in the top status bar
  2. Delete the Google Drive application from within Finder -> Applications. Do not delete your Google Drive Folder. 
  3. Click here to download the latest version of Google Drive.
  4. Once the file has downloaded, open the .dmg file and then drag to applications.
  5. Finally open the Google Drive app from Spotlight.
Thirdly, please visit the IT Helpdesk on Level 4 of the Middle School Block and one of our technicians will be able to help you out.

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